Retencall Support

For help with the app, contact voidcode0@gmail.com. Include the app version, a short description of what happened, and any on-screen error message. Do not email passwords or private study material.

Subscriptions

Open Profile, then Plans, to purchase or restore Pro. If Pro does not appear after a confirmed purchase, keep the app online briefly and use Restore Purchases. Apple manages billing, cancellation, and refunds.

Microphone and transcription

Microphone access is used only when you start a recording. Recordings are uploaded privately for transcription and deleted after successful transcription. If an upload fails, retry from the in-app recovery option.

Account and privacy

Password recovery is available from the sign-in screen. Privacy and Terms are available before sign-in and from Profile. To permanently delete an account and its associated learning data, open Profile, then Account and data, then Delete account.

Privacy Policy